Still have questions? Submit a chat ticket and one of our agents will reach out with answers.

Still have questions? Send us a message with your order number, inquiry, and any additional info, and we'll help you out.

Monday - Friday 9:00 AM - 5:00 PM Pacific Time
*If you are a US customer, do not dial the +1*

Back to Shop

Dovetail Workwear Help Center

Find answers to FAQs, shipping/returns, exchanges, and more. 

Returns
Returns can be submitted within 30 days of purchase via our Return Portal, as long as the item meets our return conditions.  We reserve the right to adjust your return method if your return doesn't meet the conditions below.

- Merchandise being returned must be unwashed and unworn, with all tags still attached.
- Returns must be made through our Return Portal -- we can't track your return otherwise.
- Sale items marked FINAL SALE - NO RETURNS cannot be returned.

All domestic returns will receive a prepaid return shipping label.

- Returns for store credit: you will receive your full purchase price, plus extra credit to cover (domestic) shipping!
- Returns for refund: $5.00 restocking fee, deducted from your total refund.

Please see our full return policy for international returns, as terms differ.

Please note: handling/restocking fee may vary during a promotion.

Full return policy is here. 
See more info in our Help Center.

What is your return policy?

Domestic
Flat-rate shipping with USPS or FedEx, within the US, including HI and AK. We do not ship on weekends/holidays. Delivery time may vary by region and carrier.

Standard shipping, 4-10 business days:
$4.95: <1 lb.
$9.95: <3 lb.
$11.95: >3 lb.

Expedited shipping, 3-4 business days:
$25.00: <4 lb.
$35.00: >4 lb.

International
Canada: please visit https://dovetailworkwear.ca/

All other countries: shipping is available and rates are calculated at checkout. Any surcharges, such as duties and taxes, are the responsibility of the customer.

Full shipping policy is here.
See more info in our Help Center.

What is your shipping policy?

Take me to the Help Center

Our Limited Warranty covers defects in materials and workmanship for up to one year from purchase. 

Please send us the following information by clicking on "No, I need more help" below and we'll follow up with any other information that we may need. We'll then assess your issue and get back to you on next steps.

- Order number if purchased from our website, or retailer name and approximate date of purchase.
- One or more photos of the problem
- A photo of the small white tag under the black care label, inside the waistband, or if no white tag, then both sides of the black care label 

Please see the full Limited Warranty here.

Get more information

Sales and Events

Fit and Sizing

Orders and Shipping

Returns

Warranty

Product Care

General FAQs

Legal Documents

Get support