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Dovetail Workwear Help Center

Find answers to FAQs, shipping/returns, exchanges, and more. 

Make a return or exchange

☃Shopping for the holidays? Here are things to note:

- Last day for safe holiday shipping: 12/10/23 (after that, you're taking chances!)
- Purchases made between Nov. 22~Dec. 31 will be returnable until 1/31/24.
- Due to high volumes, we can't edit/cancel an order once placed. 
- Our business hours are 9am - 5pm, M-F, Pacific Time.
- Regular ground shipping in the US: between $4.95 - $11.95, flat rate 
- Expedited: $25.00 - $35.00, based on weight
- Shipping time: 5-10 business days ground; 3-4 days expedited once shipped and in transit

Happy shopping! ❄️

☃️ Holiday Shopping and Shipping 🎁

Unfortunately, we are unable to edit or cancel an order during the holiday season, due to the high shipment volume. Our fulfillment center is working extra hard and fast to get your orders shipped!

Please give your item(s) a try, as you may not have ordered the wrong size after all! But just in case you do need to return them, please leave the tags on so they're in returnable condition. Once your order arrives, please head to our Return Portal to process your return.

Edit/cancel an order

Domestic
Flat-rate shipping with USPS or FedEx, within the US, including HI and AK. We do not ship on weekends/holidays. Delivery time may vary by region and carrier.

Standard shipping, 4-10 business days:
$4.95: <1 lb.
$9.95: <3 lb.
$11.95: >3 lb.

Expedited shipping, 3-4 business days:
$25.00: <4 lb.
$35.00: >4 lb.

International
Canada: please visit https://dovetailworkwear.ca/

All other countries: shipping is available and rates are calculated at checkout. Any surcharges, such as duties and taxes, are the responsibility of the customer.

Full shipping policy is here.
See more info in our Help Center.

What is your shipping policy?

Take me to the Help Center

Our Limited Warranty covers defects in materials and workmanship for up to one year from purchase. 

Please send us the following information by clicking on "No, I need more help" below and we'll follow up with any other information that we may need. We'll then assess your issue and get back to you on next steps.

- Order number if purchased from our website, or retailer name and proof of purchase.
- One or more photos of the problem
- A photo of the small white tag under the black care label, inside the waistband, or if no white tag, then both sides of the black care label 

Please see the full Limited Warranty here.

I have a warranty issue.

Once your order has been shipped, you'll see a shipping confirmation email! Shipping time for standard domestic orders is 4-10 business days.

If your order has not shipped within 2 business days, please let us know and we'll look into it.

Get more information

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