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Dovetail Workwear Help Center

Returns/Exchanges:
Returns can be submitted within 30 days of purchase via our Return Portal, as long as the item meets our return conditions. We offer free returns for exchanges/online store credit. We reserve the right to adjust your return method if your return doesn't meet the conditions below.

- Merchandise being returned must be unwashed and unworn, with all tags still attached.
- Returns must be made through our Return Portal -- we can't track your return otherwise.
- Sale items marked FINAL SALE - NO RETURNS cannot be returned.

All returns will receive a prepaid return shipping label. Returns for exchanges and store credit are free; returns for a refund will incur a $5.00 handling/restocking fee, which will be deducted from your total refund. Handling/restocking fee may vary during a promotion.

Full return policy is here. 
See more info in our Help Center.

What is your return/exchange policy?

Domestic
Flat-rate shipping with USPS or FedEx, within the US, including HI and AK. We do not ship on weekends/holidays. Delivery time may vary by region and carrier.

Standard shipping, 4-10 business days:
$4.95: <1 lb.
$9.95: <3 lb.
$11.95: >3 lb.

Expedited shipping, 3-4 business days:
$25.00: <4 lb.
$35.00: >4 lb.

International
Canada: please visit https://dovetailworkwear.ca/

All other countries: shipping is available and rates are calculated at checkout. Any surcharges, such as duties and taxes, are the responsibility of the customer.

Full shipping policy is here.
See more info in our Help Center.

What is your shipping policy?

Our Limited Warranty covers defects in materials and workmanship for up to one year from purchase. 

Please send us the following information by clicking on "No, I need more help" below and we'll follow up with any other information that we may need:

- Order number if purchased from our website or retailer name and approximate date of purchase.
- 1 or more photos of the problem
- A photo of the small white tag under the black care label, inside the waistband, or if no white tag, then both sides of the black care label 

Please see the full Limited Warranty here.

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