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How do I exchange an item if the order was previously exchanged?Updated 4 months ago

To exchange an item that was previously exchanged, you need to use the exchange order's number. Please follow the instructions below:

  1. Go to our Return Portal.
  2. Enter your exchange order number exactly as it appears (for example, EXC-GetDirty158477-1), including any prefixes and/or suffixes. 
  3. Be sure to use the same email address that was used for the original order.
  4. Select the item you'd like to return and follow the prompts.
  5. Choose your return method of Happy Returns or USPS, and drop your return off.
  6. Once we've received your return, we will proceed with sending your exchange item or processing your store credit/refund. Please allow some time for the refund to be processed.

If you encounter any issues during the process, please attempt the steps again, ensuring all details are exact, including case sensitivity.

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