Returns and Exchanges

9 articles

Need to return or exchange an item? Look here for more info!

Articles

Start a Return

Is your Dovetail Workwear item not quite right? Change your mind? We can help. Click here to start a return.

What's the returns policy?

Returning something from a special sales/event? Please check our Sales & Events pages, as specific terms may apply. For US orders, returns can be submitted within 30 days of purchase, as long as the item meets our return conditions. We offer free ret

I'm outside the 30-day return window. What do I do?

While our Return Portal has a strict cutoff date, the humans behind the curtains are more understanding! Please contact us and submit your request, including the order number, for a return extension. We'll do what we can to help.

Can I combine returns from different orders?

Unfortunately, our return portal does not allow multiple orders to be combined into one return and shipped back for exchange or refund. To ensure that you are refunded accurately and quickly, please submit returns separately via our Return Portal.

I haven't received my refund yet. What do I do?

If you've selected getting your refund to your original form of payment, the return first needs to be received and inspected by our fulfillment center. This may take 7-10 business days, or longer in peak times. If it's been over two weeks and you sti

Can I return close-out sale items?

All close-out sales items are final. Items are non-returnable and non-refundable.

How do I do international returns?

Please visit https://dovetailworkwear.ca/apps/returns. Please visit our Return Portal to submit a return request. Please note that exchanges are not available for international orders, but you can receive store credit or a refund to your original for

What's not returnable?

There are some items that can't be returned to us. They include:.

Can I make an exchange of an exchange?

You've made an exchange once, but it's still not right! Can this be exchanged again? Yes! Please step through the Return Portal like you did last time, but be sure to use the full exchange order number, which looks something like this: EXC-GetDirty12