How do I return a gift?Updated 6 days ago

If someone got you some Dovetail, then you know someone with great taste! But what if they got the style or size wrong? No worries! We can help you return it.

1. Go to our Return Portal and select "Returning a gift?" 
   
2. Enter your order number (e.g. #GetDirty12345) and the original purchaser's email address. If you don't know, click on the "Don't have your order information?" link, which will take you to a form to contact Customer Service, and a team member will get back to you with your order information.
3. Enter your contact info, then complete the return request. You'll then receive a prepaid return shipping label.
4. Once you've dropped your return off at a Happy Returns bar or USPS, your exchange order will be generated within 24 hours, or store credit will be emailed to you.

Important: please note that we don't "hold" your exchange order. Even if the exchange item is available at the time you submit the return, the new order is only created when your return has been accepted by Happy Returns or USPS. If your item sells out before your return has been accepted by the carrier, our system will automatically refund you for it.