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How do I return a gift?Updated 5 months ago

If someone got you some Dovetail, then you know someone with great taste! But what if they got the style or size wrong? No worries! We can help you return it.

  1. Go to our Return Portal and select "Returning a gift?" 
  2. Enter your order number (e.g. #GetDirty12345) and the original purchaser's email address. If you don't know, click on the "Don't have your order information?" link, which will take you to a form to contact Customer Service, and a team member will get back to you with your order information.
  3. Enter your contact info, then complete the return request. You'll then receive a prepaid return shipping label.
  4. Once you've dropped your return off at USPS and the package is marked "in transit," your exchange order gets placed, or store credit will be emailed to you.

Important: please note that we don't "hold" your exchange order. Even if the exchange item is available at the time you submit the return, the new order is only created when your return has been scanned by USPS. This means that there is a chance that your item sells out between the time you submit your return request and the time it's scanned by USPS. If your item sells out, the system will automatically refund you for it.

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