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What's the returns policy?Updated 9 months ago

Returning something from a special sales/event? Please check our Sales & Events pages, as specific terms may apply.

Regular Orders (non-sale, non-closeout):

For US orders, returns can be submitted within 30 days of purchase, as long as the item meets our return conditions. We offer free returns for exchanges/online store credit.

For international orders, please see this page.

We reserve the right to adjust your refund method if your return doesn't meet the conditions below.

  • Merchandise being returned must be unwashed and unworn (except for trying on, of course!) and in new condition, with all tags still attached. Items that have no tags, or are clearly dirty, stained, smelly or scented with perfume or detergent, covered in pet hair, washed, and/or have obviously been used won't be eligible for a refund. 
  • Returns must be made through our Return Portal -- we can't track your return otherwise.
  • Sale items marked FINAL SALE - NO RETURNS cannot be returned.

Return Options:

All qualified US returns will receive a prepaid return shipping label. 

Variant Exchanges:

You liked the item, but you just need a different size/inseam? Just make an exchange! Submit your return request through our Return Portal, and you will receive a prepaid return shipping label. Once USPS has marked your return package as "in transit," we'll ship the replacement item. 

Shop for Something Else:

If you'd like to shop for something else altogether, you can use the credit from your return item to put it toward a different product or products, and you'll also get a bonus credit of $10.00! This all takes place within the Return Portal, and a new order for your item(s) will be created when USPS has marked your return package as "in transit."

Store Credit:

Not quite sure what you want right now? Turn your return into online store credit. Store credit is valid for five years. You'll receive a prepaid return label, and once USPS has marked your return package as "in transit," your store credit will be issued in the form of an electronic gift card. You will receive the full value of your purchase price. Please note that the original shipping cost is not refundable.

Return for Refund: $5.00/Order Handling & Restocking Fee*

If you're returning your item(s) for a refund and don't want an exchange or store credit, you'll receive a return shipping label, and your refund will be processed back onto your original method of payment once your return is received and processed at our warehouse. There is a flat fee of $5.00 per return for handling and restocking, which will be deducted from your refund total. Please note that the original shipping cost is not refundable. 

*During promotions, the handling and restocking fee may change.

Other things to note:

  • Original outgoing shipping is not refundable.
  • If you paid with ShopPay (installment payments), you'll be refunded the amount that you've paid to date and ShopPay will cancel all future payments.
  • If your original order was paid with a gift card, your refund will be issued back to that gift card. Please note that if you paid with a gift card, the $5.00 restocking fee will not be deducted.
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