I have a product issue.Updated 17 days ago
At Dovetail Workwear, we take pride in the durability of our workwear. We stand behind our craftsmanship, and we offer a one-year limited warranty from the date of purchase against defects and workmanship.
Covered Under This Warranty:
- Hardware failures (zippers, buttons, snaps) due to manufacturing or workmanship defects
- Fabric flaws such as unexpected tearing along reinforced stress points
- Elastic failure in waistbands or straps due to manufacturing issues
- Stitching or seam defects resulting in garment failure
NOT Covered:
- Normal wear and tear from daily use, including fabric thinning or pilling, or tears, abrasions, or holes caused by regular regular activity or misuse
- Damage from job-site hazards such as abrasions, burns, cuts, or chemical exposure
- Shrinking, fading, or other cosmetic changes due to improper washing/drying, use of harsh detergents, or weather exposure
- Stains, discoloration, or odor-related concerns
To request a warranty review, please contact our customer support team with:
- your order number or proof of purchase
- one photo of the small white tag under the care label
- photos of the defect
Approved claims will be repaired or replaced at our discretion.