Need to return or exchange an item? Look here for more info!
You can return items within 30 days of delivery. Our Return Portal makes the process easy!. Your item(s) being returned must be in new, unworn condition with the tags still attached. Please avoid combining returns from multiple orders in one package
We offer returns via Happy Returns as an option, along with USPS, to return your items. What is Happy Returns?. Where's my QR code?. Can I go to any Happy Returns location?. When will I receive my refund or exchange?.
Unfortunately, our return portal does not allow multiple orders to be combined into one return. Doing so can delay your exchange, store credit, or refund. To ensure that your return is handled accurately and quickly, please submit returns for each or
While our Return Portal has a strict cutoff date, the humans behind the curtains are more understanding. Please contact us and submit your request, including the order number, for a return extension. For most returns within a year of purchase that ar
To exchange an item that was previously exchanged, you need to use the exchange order's number. Please follow the instructions below:. If you encounter any issues during the process, please attempt the steps again, ensuring all details are exact, inc
Returning something from a special sales/event? Please check our Sales & Events pages, as specific terms may apply. For US orders, returns can be submitted within 30 days of purchase, as long as the item meets our return conditions. We offer free ret
There are some items that can't be returned to us. They include:.
All close-out sales items are final. Items are non-returnable and non-refundable.
If someone got you some Dovetail, then you know someone with great taste! But what if they got the style or size wrong? No worries! We can help you return it. Important: please note that we don't "hold" your exchange order. Even if the exchange item
If you've selected getting your refund to your original form of payment, the return first needs to be received and inspected by our fulfillment center. This may take 7-10 business days, or longer in peak times. If it's been over two weeks and you sti
Please visit https://dovetailworkwear.ca/apps/returns. International purchases and returns can get expensive! Please feel free to reach out to us for sizing help prior to purchasing so that you can be sure to get the right size the first time. Send u