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Dovetail Workwear Help Center logo

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Need to return an item? Look here for more info!

Start a Return

Is your Dovetail Workwear item not quite right? Change your mind? We can help. Click here to start a return.

What's the returns policy?

Returning something from a special sales/event? Please check our Sales & Events pages, as specific terms may apply. For US orders, returns can be submitted within 30 days of purchase, as long as the item meets our return conditions. We offer free ret

How do I return a gift?

If someone got you some Dovetail, then you know someone with great taste! But what if they got the style or size wrong? No worries! We can help you return it. Important: please note that we don't "hold" your exchange order. Even if the exchange item

I'm outside the 30-day return window. What do I do?

While our Return Portal has a strict cutoff date, the humans behind the curtains are more understanding. Please contact us and submit your request, including the order number, for a return extension. For most returns within a year of purchase that ar

What's not returnable?

There are some items that can't be returned to us. They include:.

Can I make an exchange of an exchange?

You've made an exchange once, but it's still not the right size! Can this be exchanged again? Yes! You can make up to two exchanges of the original order. Please step through the Return Portal like you did last time, but be sure to use the full excha

I haven't received my refund yet. What do I do?

If you've selected getting your refund to your original form of payment, the return first needs to be received and inspected by our fulfillment center. This may take 7-10 business days, or longer in peak times. If it's been over two weeks and you sti

Can I combine returns from different orders?

Unfortunately, our return portal does not allow multiple orders to be combined into one return. Doing so can delay your exchange, store credit, or refund. To ensure that your return is handled accurately and quickly, please submit returns for each or

How do I do international returns?

Please visit International purchases and returns can get expensive! Please feel free to reach out to us for sizing help prior to purchasing so that you can be sure to get the right size the first time. Send u

Can I return close-out sale items?

All close-out sales items are final. Items are non-returnable and non-refundable.

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